Privacy Policy
This Privacy Policy explains how Orozino Casino collects, uses, stores, and protects your personal information when you visit or use our website at orozinocasino-au.com. We are committed to safeguarding your privacy and handling your data in accordance with applicable Australian privacy laws and international data protection standards. By using our services, you agree to the practices described in this policy.
Information We Collect
We collect personal information that you voluntarily provide when you register an account, make a deposit or withdrawal, contact our support team, or interact with our website in other ways. The types of data we may collect include your full name, date of birth, email address, residential address, phone number, payment method details, and identification documents required for Know Your Customer (KYC) verification. We also collect technical information such as your IP address, browser type, device information, and usage data through cookies and similar technologies.
How We Use Your Information
We use your personal information to create and manage your account, process deposits and withdrawals, verify your identity and age, comply with our legal obligations under anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, and communicate with you regarding your account and our services. We may also use aggregated, anonymised data for analytical purposes to improve our website and game offerings. Your data will never be used for marketing purposes without your explicit consent, which you may withdraw at any time.
Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyse site traffic, and remember your preferences. Cookies are small text files stored on your device. You can control cookie settings through your browser, but disabling certain cookies may affect the functionality of our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them). For more details, please refer to our Cookie Policy.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website, processing payments, conducting KYC/AML checks, or providing customer support. These third parties are contractually bound to protect your data and may only use it for the purposes we specify. We may also disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. After your account is closed or becomes inactive, we will retain your data for a period required by applicable laws and regulations, typically up to five years, to comply with AML, CTF, and other legal obligations. After this retention period, your data will be securely deleted or anonymised.
Your Rights
You have the right to access the personal information we hold about you, request corrections to inaccurate data, and request deletion of your data where permitted by law. You may also object to or restrict certain processing activities, and you have the right to data portability. To exercise these rights, please contact our support team using the contact details provided in this policy. We will respond to your request within the timeframe required by applicable law.
Security of Your Information
We implement a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include 256-bit SSL encryption for data transmission, secure server infrastructure, firewalls, and regular security audits. Our staff are trained on data protection practices, and access to your data is restricted to authorised personnel only. Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International Transfers
Your personal information may be transferred to and processed in countries outside Australia, including the Netherlands where our operator is based, and other jurisdictions where our service providers operate. We ensure that any such transfers are subject to appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to protect your data in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the updated policy on this page and, where appropriate, by email. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team. We are available 24/7 via live chat and by email. Our support team can assist you in English, Portuguese, French, and Spanish. For matters relating to data protection, you may also write to our operator, Spinsoft Interactive N.V., at our registered address.
Responsible Gaming and Privacy
We are committed to promoting responsible gaming and protecting vulnerable players. As part of this commitment, we offer tools such as deposit limits, loss limits, session time limits, and self-exclusion options. When you use these tools, we process your data to implement and enforce your chosen limits. We also verify your age (18+) to ensure compliance with Australian gambling laws. For more information, please see our Responsible Gaming page.
Table: Summary of Data We Collect
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, photo ID | Account creation, KYC, age verification |
| Contact Data | Email, phone number, address | Account communication, verification |
| Financial Data | Payment card details, crypto wallet addresses | Deposits, withdrawals, AML checks |
| Technical Data | IP address, browser type, device info | Site security, analytics, fraud prevention |
| Usage Data | Pages visited, time spent, games played | Service improvement, personalisation |
| Marketing Data | Preferences, consent records | Optional marketing communications |
Third-Party Links
Our website may contain links to third-party websites, such as payment processors or responsible gaming organisations. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.
Governing Law
This Privacy Policy is governed by the laws of Australia. Any disputes arising from this policy shall be resolved in accordance with Australian law, without regard to conflict of law principles.